Delete your account
How to request deletion of your K MUSIC account.
In-app account deletion is not available yet. While it is not, the request is made by email and we handle it for you. This page will be updated when deletion from inside the app becomes available.
How to request deletion
Email support@kmusicdigital.com and ask us to delete your account.
Please send the request from the email address associated with your K MUSIC account, or tell us what that address is, so that we can identify the account.
What deletion covers
We will delete your account and the personal information associated with it, except for the records described in Section 7.2 of our Privacy Policy.
What is kept, and why
Some records are kept even after an account ends, because deleting them would destroy evidence that we or others may legitimately need:
- Rights declarations — your statement that you held the rights to a song. These are the evidence that supports how a copyright claim is resolved.
- Acceptances of legal terms — evidence that a document was accepted.
- Moderation records — evidence of what was reviewed and decided.
Where records are kept after an account ends, we keep only what is necessary for the purpose that justifies keeping them.
We do not keep these records indefinitely as a matter of course. Each category above is kept only while the purpose that justifies keeping it still applies — the duration of a legal obligation, the life of a dispute or a copyright claim, or the period during which the record may still be needed for security or audit purposes — and is deleted once that purpose has ended.
Related
- Privacy Policy — Section 7 (how long we keep information) and Section 8.4 (deleting your account)
- Terms of Service — Section 8 (ending your use)
- Support